You can use this online service to:

  • apply for or renew a collection agent representative certificate;
  • change your contact information;
  • check whether your certificate is valid;
  • indicate the collection agent(s) with whom you are affiliated.

The Office de la protection du consommateur can also send you information concerning your work as a representative or your certificate renewal. Be sure to enter a personal email address to which you will always have access.


The responsibility for providing the information and declarations required for the issue or maintenance of your certificate is yours alone. No other person may complete this process for you.

Access the online Collection Agent Representative
Certification Management service Access the online Collection Agent Representative Certification Management service

ClicSÉQUR authentication service

To access or register for the online service, you must first authenticate your identity through clicSÉQUR, the Québec Government's authentication service. You will then be redirected to the Office website.

To register, you must have on hand the permit number of the collection agent with whom you are employed or have a service contract. You can find this number by using the Get information about a merchant tool.

Frequently asked questions

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