The Charter of the French language and its regulations govern the consultation of English-language content.

To maintain a high level of satisfaction about the services provided by the Office de la protection du consommateur, we welcome your complaints and comments. You can give us your feedback about services you received or the way the Office carries out its mandate. Your comment or complaint will be treated fairly and with discretion.

  • All information is protected under the Act respecting access to documents held by public bodies and the protection of personal information;
  • The analysis of complaints and comments does not make it possible to identify the mentioned persons.

You may also send us comments regarding services provided by the Office personnel.

The complaint or comment you send using the following instructions must be about the quality of services provided by the Office, and not about an issue related to a merchant. If you have a consumer issue with a merchant, please contact one of our agents.

Quality of the services provided by the Office: 2 ways to file your complaint or send your comment

  • By filling out the electronic form ;
  • By regular mail to the following address:
    Qualité des services
    Office de la protection du consommateur
    100, rue Laviolette, rez-de-chaussée, bur. 11
    Trois-Rivières (Québec)  G9A 5S9

Complaint processing time limit

Our Declaration of services to the public sets out a maximum time limit of 15 business days to process a complaint.

Complaints to the Québec Ombudsman

If you believe that you have been treated unfairly by the Office, you can contact the Québec Ombudsman. This is an organisation that is independent of government and that falls under the responsibility of the National Assembly.