Assistance for persons with disabilities

If you have difficulty filling out a form or finding information on our website, you can get help by contacting us:

  • Montréal: 514 253-6556
  • Elsewhere in Québec: 1 888 672-2556

Adjusting text size

You can adjust the text displayed on a Web site through your browser’s settings. The procedure to do this may differ according to the browser you are using and your computer’s configuration.

Shortcut keys according to the operating system you are using

Increase font size

Microsoft Windows Mac OS X GNU/Linux
<CTRL> + + <CTRL> + + <CTRL> + +

Decrease font size

Microsoft Windows Mac OS X GNU/Linux
<CTRL> + - <CTRL> + - <CTRL> + -

The table below outlines the procedure to follow to increase the font size by using your browser menu. The table has 2 columns and 4 rows. The first column shows the browsers and the second indicates instructions.

Increase the font size by using your browser menu

Browser Instructions
Firefox
  1. Click on "View" on the menu bar
  2. Select "Zoom" on the sub menu
  3. Select "Zoom in"
Internet Explorer
  1. Click on "View" on the menu bar
  2. Select "Zoom" on the sub menu
  3. Select "Zoom in"
Chrome
  1. Click on "View" on the menu bar
  2. Select "Zoom" on the sub menu
  3. Select the "+" option

The table below shows the procedure to follow to decrease the font size by using your browser menu. The table has 2 columns and 4 rows. The first column shows the browsers and the second indicates instructions.

Decrease the font size by using your browser menu

Browser Instructions
Firefox
  1. Click on "View" on the menu bar
  2. Select "Zoom" on the sub menu
  3. Select "Zoom out"
Internet Explorer
  1. Click on "View" on the menu bar
  2. Select "Zoom" on the sub menu
  3. Select "Zoom out"
Chrome
  1. Click on "View" on the menu bar
  2. Select "Zoom" on the sub menu
  3. Select the "-" option

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Web site accessibility standards

Digital accessibility of Web content is an increasingly important information technology issue. Today, the focus is not exclusively on communities with impairments who use the Internet daily. We also take the following into consideration:

  • all members of the population, whether ageing or not, who have different needs;
  • obsolete IT infrastructure with equipment that requires special attention.

Web site

The Office de la protection du consommateur Web site conforms to the Web site accessibility standards of Québec government (SGQRI 008-01). Compliance audits were conducted by the solidarity cooperative AccessibilitéWeb in February 2012, June 2012, and June 2013. The Office has made the necessary changes to conform to the recommendations included in these audits.

The next compliance audit will cover the access to our Web site forms. If you have difficulty filling out any of our forms, you can use our assistance services.

Downloadable documents and multimedia documents

Downloadable documents and multimedia documents conform to the transitional measures provided by the downloadable documents accessibility standards (SGQRI 008-02) and the multimedia documents accessibility standards for Web sites (SGQRI 008-03). Some downloadable or multimedia files published before the introduction of these standards may fail to meet the new requirements.

Improvement efforts of the Office Web site

Actions to make a site accessible are counted daily. While maintaining the level of accessibility during the evolution and development of the site and other associated products, the Office de la protection du consommateur plans to evaluate its broadcasting rules by:

  • systematic reflection on the format take any content posted on the Web site;
  • the adoption in 2013-2014, a procedure to make PDF documents and media available at the time of their creation or shortly after they appear online.

For more information about these standards, see the Secrétariat du Conseil du trésor (in French only).

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Last update : April 9, 2015

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.