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Office de la protection du consommateur.

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  • Home
  • Section dedicated to consumers
  • Section dedicated to merchants
  • Latest news
  • About the Office
  • Contact us
  • About the Office
    • The Office
      • L'Office en 2017-2018
      • Aperçu du Plan stratégique 2014-2018
      • Mission and mandates
      • Administration
      • Organizational chart
      • History
      • Committees that support the Office in the exercise of its mission
        • Conseil consultatif des consommateurs
        • Comité consultatif sur le commerce de détail
        • Comité consultatif des agents de voyages
      • Policies and guidelines regarding services and programs
      • Contracts and financial commitments
        • Contracts over $25,000
        • Financial commitments over $25,000
      • Support for projects from consumer protection organizations
      • Soutien aux activités d’éducation financière
      • Sustainable development
    • Laws and Regulations
      • Laws and regulations
      • Bills introduced in the National Assembly
        • Studied bills
        • Event ticket resale, funeral and sepulture services, time share contracts and credit card solicitation
        • Consumer credit, debt settlement services, high-cost credit and loyalty programs
        • Road vehicle dealer’s and recycler’s licences
      • Regulations passed by the Council of Ministers
      • Public consultations on the laws and regulations of the Office
    • Surveillance : respect des lois par les commerçants
      • Rôle de l’Office
      • Portrait des plaintes des consommateurs
    • Activités d'éducation
      • Zone enseignants
      • Teaching activities for secondary school Financial Education program
      • Guide Aînés et consommation : des droits à faire valoir
      • Accueil d'un représentant de l’Office dans votre organisme
    • Publications officielles et autres documents
      • Rapports annuels de gestion, plans stratégiques et autres publications administratives
      • Études, rapports de recherche et sondages
      • Documents déposés à l'Assemblée nationale et en commissions parlementaires
      • Listes des jugements
      • Code d’éthique et de déontologie
      • Registres publics
      • Plan de classification des documents de l’Office
    • Relations avec les médias
      • Porte-parole
      • Communiqués de presse
    • Quality of the services provided by the Office: complaints or comments
    • Declaration of services to the public
      • Mission and services of the Office
      • Commitments
        • Courteous quality services
        • Services that are accessible to everyone
        • Services delivered within a reasonable time
        • Citizen collaboration and input
      • Commitment tracking charts
    • Access to information and privacy
    • Prix de l'Office
      • Présentation du Prix de l'Office
      • Lauréats du Prix de l'Office
      • Appel de candidatures du Prix
      • Présentation de la Mention de l’Office
      • Lauréats de la Mention de l'Office
    • PARLe: The Platform to Assist in the Resolution of Litigation Electronically
      • What is PARLe?
      • How to access PARLe
      • Overview of the process
    • L'Associé

About the OfficeLaws and Regulations

  • Laws and regulations administered by the Office »
  • Bills introduced in the National Assembly »
    • Studied bills
    • Event ticket resale, funeral and sepulture services, time share contracts and credit card solicitation
    • Consumer credit, debt settlement services, high-cost credit and loyalty programs
    • Road vehicle dealer’s and recycler’s licences
  • Regulations introduced in the Council of Ministers »
  • Public consultations on the laws and regulations of the Office »

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