Compensation is a financial protection mechanism for the benefit of consumers. Under certain circumstances, the Office de la protection du consommateur can provide you with such compensation.
Compensation is available where a merchant has provided a security to the Office. This compensation may be provided to consumers who file a claim as a result of:
- a business closure or bankruptcy;
- a situation where a tourism service provider (air carrier, hotel, cruise line) has failed to deliver the services purchased from a travel agent;
- a judgment rendered against a merchant that has failed to abide by a law or regulation of which the Office oversees the enforcement.
Refer to the pages titled What Is Compensation?; Procedure to Receive Compensation; Analyzing and Processing Claims; and Other Possibilities for Compensation for all the details.
Searching for a Compensation File
Open Compensation Files
1500 BOUL. FOUCAULT, DRUMMONDVILLE, J2C 1B1
7106-1000 BOUL. DU BEAU-PRÉ, BEAUPRÉ, G0A 1E0
Other name(s) : 9134-2915 Québec inc.
7345 BOUL. SAINT-LAURENT, MONTRÉAL, H2R 1W6
Other name(s) : 9257-2387 Québec inc.
34 RUE DE TROIS-RIVIÈRES, GRANBY, J2H 1Z4
2764 RUE NOTRE-DAME, LACHINE, H8S 2H1
382 RUE BOURGEOIS SUD, SAINT-AMABLE, J0L 1N0
57 RUE AUGUSTA, SOREL-TRACY, J3P 1A4
1340-C BOUL. DU CURÉ-LABELLE, BLAINVILLE, J7C 2P2
13865 RUE ANNE-HÉBERT, MIRABEL, J7J 0A8
Other name(s) : 9266-0851 Québec inc.
655 BOUL. JEAN-PAUL-VINCENT, LONGUEUIL, J4G 1R3