We welcome your information requests and complaints.

If you select one of the following tabs, new content will be displayed about the chosen subject.

Before contacting us

Refer to our website for various tools that can help you resolve your problem. The Resolve a problem with a merchant section presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant and sending a formal notice.

If your problem concerns a subject of an exclusively civil nature, such as reasonable durability of goods, deliveries or non-conformity of goods or services, you can download an information kit.

For any questions or claims for compensation in connection with COVID-19, please refer to the COVID-19 section.

We offer uninterrupted telephone service Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

Make sure you have on hand the documents related to your situation (contract, warranty, invoice, receipt, etc.).

If you are calling from one of these areas, use the local number to reach the Office free of charge.

Montréal 514 253-6556
Québec 418 643-1484
Trois-Rivières 819 371-6400
Saguenay 418 695-8427
Gatineau 819 772-3016
Sherbrooke 819 820-3694
Saint-Jérôme 450 569-7585
Another area in Québec or in Canada 1 888 OPC-ALLO (1 888 672-2556)

We answer calls in the order they are received, regardless of their point of origin.

As we operate a small scale call centre, the average waiting time to speak to a consumer protection agent is 10 minutes. Waiting times vary based on the flow and the nature of the calls. Generally speaking, waiting times are longer on Monday mornings as well as between 11:30 a.m. and 1:30 p.m., regardless of the day of the week.

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The Office replies to written information requests within 7 business days.

Before contacting us in writing

To help us better reply or analyze your request, please provide us with the following information:

What is the subject of your request?

For what reason do you wish to contact us?


The Office de la protection du consommateur has 11 regional offices across Québec. They are open to the public, without an appointment, according to a predetermined schedule.

Before coming to the office, make sure to consult the schedule of the regional office nearest you. By clicking on one of the offices on the interactive map, you will also obtain its complete address.

  • Abitibi-Témiscamingue

    255, av. Principale, rez-de-chaussée, bur. 03

    Rouyn-Noranda (Québec) J9X 7G9
    Fax (toll free) : 1 866 640-3062

    Open Wednesday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Bas-Saint-Laurent

    337, rue Moreault, rez-de-chaussée, bur. 08

    Rimouski (Québec) G5L 1P4

    Temporarily closed

    Reopening scheduled for January 2023

    Voir sur Google Maps

  • Capitale-Nationale and Chaudière-Appalaches (head office)

    400, boul. Jean-Lesage, bur. 450

    Québec (Québec) G1K 8W4
    Fax : 418 528-0976

    Open Tuesday, Wednesday and Thursday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Côte-Nord

    456, rue Arnaud, bur. 1.05

    Sept-Îles (Québec) G4R 3B1

    Open Wednesday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Estrie

    200, rue Belvédère Nord, bur. 3.02

    Sherbrooke (Québec) J1H 4A9

    Open Tuesday and Wednesday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Gaspésie–Îles-de-la-Madeleine

    96, montée de Sandy Beach, bur. 1.02 B

    Gaspé (Québec) G4X 2W4

    Open Wednesday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Laurentides et Lanaudière

    500, boul. des Laurentides, bur. 1614

    Saint-Jérôme (Québec) J7Z 4M2

    Open Tuesday, Wednesday and Thursday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Centre-du-Québec et Mauricie

    100, rue Laviolette, rez-de-chaussée, bur. 11

    Trois-Rivières (Québec) G9A 5S9

    Open Wednesday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Montréal, Laval and Montérégie (head office)

    5199, rue Sherbrooke Est, Aile A, bur. 3671

    Montréal (Québec) H1T 3X2
    Fax : 514 864-2399

    Open Tuesday, Wednesday and Thursday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Outaouais

    170, rue Hôtel-de-Ville, bur. 8.300

    Gatineau (Québec) J8X 4C2
    Fax (toll free) : 1 866 640-3061

    Open Wednesday

    From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

    Voir sur Google Maps

  • Saguenay–Lac-Saint-Jean

    3950, boul. Harvey, bur. 2.12

    Saguenay (Québec) G7X 8L6

    Temporarily closed

    Reopening scheduled for January 2023

    Voir sur Google Maps

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : October 26, 2022