We welcome your information requests and complaints.

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Before contacting us

Refer to our website for various tools that can help you resolve your problem. The Resolve a problem with a merchant section presents the various steps to follow. Among other things, you will find suggestions on negotiating with a merchant and sending a formal notice.

If your problem concerns a subject of an exclusively civil nature, such as reasonable durability of goods, deliveries or non-conformity of goods or services, you can download an information kit.

For any questions or claims for compensation in connection with COVID-19, please refer to the COVID-19 section.

We offer uninterrupted telephone service Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

Make sure you have on hand the documents related to your situation (contract, warranty, invoice, receipt, etc.).

If you are calling from one of these areas, use the local number to reach the Office free of charge.

Montréal 514 253-6556
Québec 418 643-1484
Trois-Rivières 819 371-6400
Saguenay 418 695-8427
Gatineau 819 772-3016
Sherbrooke 819 820-3694
Saint-Jérôme 450 569-7585
Another area in Québec or in Canada 1 888 OPC-ALLO (1 888 672-2556)

We answer calls in the order they are received, regardless of their point of origin.

As we operate a small scale call centre, the average waiting time to speak to a consumer protection agent is 10 minutes. Waiting times vary based on the flow and the nature of the calls. Generally speaking, waiting times are longer on Monday mornings as well as between 11:30 a.m. and 1:30 p.m., regardless of the day of the week.

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The Office replies to written information requests within 7 business days.

Before contacting us in writing

To help us better reply or analyze your request, please provide us with the following information:

What is the subject of your request?

For what reason do you wish to contact us?

Notice – COVID-19

As a result of the preventive measures in connection with COVID-19, all service counters located in Office de la protection du consommateur offices are currently closed. We therefore ask our clients not to come to our offices in person.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : June 9, 2022