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Due to a high volume of information inquiries, our processing times are currently longer than usual. We will reply to you in writing within 10 business days.

All the required fields are marked by an asterisk (*).

Information

(Max. 5000 characters)

Have you already downloaded an information kit in connection with your request?* *
If Yes, which one(s)?

Does your question concern potential litigation with a merchant? *

If Yes, the additional information you will send us will help us provide you with the tools you need to resolve your problem with the merchant.

Information about the merchant

(Max. 5000 characters)

Information about the potential failure to comply

Please provide as much information as possible about the situation so that we can correctly identify the potential failure to comply.

Consent

Do you authorize the Office to direct you to Parle consommation (in French only), a free online assistance tool, to help you solve your problem, if your problem meets the eligibility requirements? *

Actions

By submitting this form, you consent to the Office using the information you have provided as part of its merchant monitoring activities.