The Office de la protection du consommateur wishes to offer inclusive services. To do so, it makes every effort to make its website accessible to all, especially individuals who are living with a disability or who have special needs. In addition, the Office can provide assistance to individuals who need additional support to use its services.
Website accessibility standards
As a government organization, the Office is required to comply with the requirements set forth in the Québec government’s website accessibility standard (in French only). The purpose of this standard is to harmonize website accessibility procedures and provide inclusive services to the public.
The Office’s main goal in this regard is to make it easier for any person, whether or not they have a disability, to consult its website and use its functionalities.
Text size adjustment
The Office’s website is designed so that its content is correctly displayed regardless of text size, screen dimensions or the device being used (computer, tablet, cell phone, etc.).
This means that if you want to adjust the font size for better readability, you can do so using your browser’s settings without affecting how our content is displayed or navigated.
Audits and continuous improvement
The Office is committed to ensuring that its website and various online services are easy to use for everyone. This is achieved by giving careful consideration to the presentation and formatting of all new and updated online content. Similarly, accessibility is systematically analyzed in all digital development projects.
In this regard, audits are conducted on a regular basis by external firms specialized in accessibility. The Office then makes any necessary corrections in compliance with their recommendations.
Help or suggestions to improve navigation
If you experience any difficulties navigating this site or consulting a document, you can obtain assistance by contacting us in writing. You can also send us your comments or suggestions to help us improve our practices.
Assistance for people with disabilities
The Office can provide additional support to consumers and merchants who have a disability or special needs and who wish to use its services. You can request such assistance by specifying your need when you contact us:
By telephone
- Québec: 418-643-1484
- Montréal: 514-253-6556
- Elsewhere in Québec and Canada: 1-888-672-2556
In writing
Please use the Information Request form.
In person
You can go to one of our regional offices during their business hours. Depending on your need, it may be best to schedule an appointment ahead of time (for example, by first contacting us by telephone or in writing).
Other initiatives of the Office
Every year, the Office identifies any obstacles to social inclusion its personnel and clients may encounter and subsequently drafts a list of measures to reduce them. It also conducts a review of the actions taken in the previous year.
On this subject, you can consult the most recent action plan regarding people with disabilities (in French only) on the page that presents the administrative publications in the section titled “About the Office.”
