Are you having a problem with a merchant?
You are responsible for undertaking the steps to resolve a problem with the merchant. The Office cannot intervene on your behalf to correct the situation. The Office can, however, provide you with the tools for you to do so by asserting your rights as a consumer.
Consumer services
Make sure your request concerns a consumer topic that is covered by the Office. Certain topics are not governed by the laws for which the Office is responsible.
If your request concerns a consumer topic covered by the Office and you need certain tools to resolve your problem, we will send you an information kit that is tailored to your situation. This kit explains your rights as well as your recourse options and how to exercise them. It is also available for download on the page titled Information Kit for Consumers.
Telephone service is available Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
- Make sure you have on hand the documents related to your situation (contract, warranty, invoice, receipt, etc.);
- Wait times vary based on the flow and the nature of the calls received;
- We answer calls in the order they are received, regardless of their point of origin.
| Montréal | 514-253-6556 |
| Québec | 418-643-1484 |
| Elsewhere in Québec or in Canada | 1-888-OPC-ALLO (1-888-672-2556) |
If you wish to contact us, we ask that you first specify the reason and subject of your request. We may suggest that you download an information kit that is tailored to your situation. Based on your need, you will be directed to the appropriate form or resources.
Avis de fermeture temporaire
Veuillez prendre note que le bureau de Saguenay est exceptionnellement fermé le 25 mars 2026. Merci de votre compréhension.
The Office de la protection du consommateur has 11 regional offices across Québec. They are open to consumers, without an appointment, according to a predetermined schedule.
Before coming to the office, make sure to consult the schedule of the regional office nearest you. By clicking on one of the offices on the interactive map, you will also obtain its complete address.
Since some of our regional offices operate on a reduced staff, you may come across regional offices that are closed temporarily. Thank you for your understanding.
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Abitibi-Témiscamingue
Rouyn-Noranda (Québec) J9X 7G9255, av. Principale, rez-de-chaussée, bur. 03
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Bas-Saint-Laurent
Rimouski (Québec) G5L 1P4337, rue Moreault, rez-de-chaussée, bur. 01
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Capitale-Nationale and Chaudière-Appalaches (head office)
Québec (Québec) G1K 8W4400, boul. Jean-Lesage, bur. 450
Fax : 418 528-0976Open Monday to Friday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Côte-Nord
Sept-Îles (Québec) G4R 3B1456, rue Arnaud, bur. 1.05
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Estrie
Sherbrooke (Québec) J1H 4A9200, rue Belvédère Nord, bur. 3.02
Open Tuesday and Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Gaspésie–Îles-de-la-Madeleine
Gaspé (Québec) G4X 2W496, montée de Sandy Beach, bur. 1.02 B
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Laurentides and Lanaudière
Saint-Jérôme (Québec) J7Z 4M2500, boul. des Laurentides, bur. 1614, porte 8
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Centre-du-Québec and Mauricie
Trois-Rivières (Québec) G9A 5S9100, rue Laviolette, rez-de-chaussée, bur. 11
Open Tuesday and Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Montréal, Laval and Montérégie (head office)
Montréal (Québec) H1T 3X25199, rue Sherbrooke Est, Aile A, bur. 3671
Fax : 514 864-2399Open Monday to Friday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Outaouais
Gatineau (Québec) J8X 4C2170, rue Hôtel-de-Ville, bur. 8.400
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
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Saguenay–Lac-Saint-Jean
Saguenay (Québec) G7X 8L63950, boul. Harvey, bur. 2.12
Open Wednesday
From 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.
