To help us direct you to resources and tools tailored to your situation, please provide us with the following information:

For what reason do you wish to contact us?

What is the subject of your request?

Would you like to receive a reply (information, tools) from the Office?

Please provide us with more details regarding your request so that we can determine whether certain documents could be useful to you.

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Select 1 to 4 options from the following lists:

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Nature of the problem

Particularities of the contract

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Based on the options you have selected, please download an information kit before contacting us.

A copy of your documents will also be sent to you by email.

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Additional information

The explanatory documents are provided to you in accordance with the options you have checked off. Some documents may apply to your situation more than others.

If the documents provided do not fully meet your needs and you still have questions regarding the issue you are experiencing, you can contact us in writing.

Please note that you are responsible for undertaking the procedures with the merchant and that the Office cannot intervene on your behalf to resolve your problem.

If you believe a merchant’s practices are prohibited, you can report the situation to the Office by filling out a form to report the merchant.

The information you send us will be very useful in directing our monitoring activities and intervening with problematic merchants or business sectors. However, you will not receive a reply from us after reporting the merchant.

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Last update : 23 April 2026

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.