Contact UsForm to Report a Merchant

If you believe a merchant’s or manufacturer’s practices are prohibited, you can report them by filling out this form.

Please note that you will not receive a reply from us following the submission of this form. However, the information you send us will be very useful in directing our monitoring activities and intervening with problematic merchants or business sectors.

All the required fields are marked by an asterisk (*).

Information about the merchant or manufacturer in question

Please provide us with as much information as possible so that we can correctly identify the concerned merchant or manufacturer.

Name *

Address

I do not know its physical address

City or municipality

I do not know its city or municipality

Québec enterprise number (NEQ)

Telephone number

Website

Email address

Other information to identify the merchant or manufacturer (QST number, RBQ licence number, name of a representative, etc.)

(Max. 5000 characters)

Information about the potential failure to comply

Please provide as much information as possible about the reported situation so that we can correctly identify the potential failure to comply.

Description of the potential failure to comply *

(5000 caractères maximum)

Item or service concerned

Specify

Nature of the potential failure to comply

Specify

Date of the transaction or contract signature (if applicable)

Location of the transaction

Personal information (optional)

If you provide your contact information, the Office may use it only to contact you, if necessary, as part of its monitoring activities. For example, it may request additional information to better document a potential failure to comply.

The information you provide will remain confidential. This information is protected under the Act respecting Access to documents held by public bodies and the Protection of personal information.

Your first name

Your last name

Your email address

Your telephone number (daytime)

The organization you represent (if applicable)

Consent

I consent to the Office using the information provided in this form as part of its merchant monitoring activities. *

I understand that I will not receive a response from the Office after submitting this form.*

Type

Last update : April 10, 2026

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.

Contact UsForm to Report a Merchant

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