If you believe a merchant’s practices are prohibited, you can report the merchant by filling out this form.

Please note that you will not receive a reply from us after reporting the merchant. However, the information you send us will be very useful in directing our monitoring activities and intervening with problematic merchants or business sectors.

All the required fields are marked by an asterisk (*).

Information about the merchant

Please provide us with as much information as possible so that we can correctly identify the merchant concerned.

(Max. 5000 characters)

Information about the potential failure to comply

Please provide as much information as possible about the situation so that we can correctly identify the potential failure to comply.

(5000 caractères maximum)

Personal information

The information you provide will remain confidential. This information is protected under the Act respecting Access to documents held by public bodies and the Protection of personal information. The Office may only use this information to contact you, if need be.

Consent

By submitting this form, you consent to the Office using the information you have provided as part of its merchant monitoring activities.

Last update : March 26, 2026

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.