The Office de la protection du consommateur can only give you access to documents and information it has obtained in the exercise of its duties. It therefore cannot send you information about you held by a merchant or another public body.

Refer to the Commission d’accès à l’information website for:

Filing a request with the Office

To be admissible, a request for access to a document or information must be specific enough for the document or information to be located. Fees may be charged for the reproduction of documents. 

You can submit your request for access by telephone or in writing. However, only decisions stemming from a written request are subject to an application for review by the Commission d'accès à l'information.

Contact information of the person responsible for access to information

  • E-mail: acces@opc.gouv.qc.ca
  • Phone: 418 643-1484, ext. 2213
  • Fax: 418 643-8686
  • By mail, to the attention of:

Me Marjorie Théberge
Access to information and privacy
Office de la protection du consommateur
400, boul. Jean-Lesage, bureau 450
Québec (Québec)  G1K 8W4

Response time to an access request

The person responsible for access to information must respond to a request within 20 days following the date the request was received. They can:

  • provide access to the requested document or information while ensuring that the personal information it contains will be disclosed only to the persons authorized by law;
  • explain why the requested document or information cannot be accessed, if necessary.

If needed, this person can request a 10-day extension to fulfill a request.

Consulting a document on site

You can consult the documents held by the Office at one of our regional offices, during office hours. It is mandatory to book an appointment to make sure the documents you wish to consult are available.

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Last update : April 16, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.