Like all Québec government agencies, the Office de la protection du consommateur must abide by the Act respecting access to documents held by public bodies and the protection of personal information.

Also called “Access to Information Act,” it:

  • guarantees everyone access to documents held by public bodies within the scope of its provisions;
  • ensures the privacy of personal information held by public bodies;
  • grants anyone access to the personal information about themselves and allows for the possibility to rectify it, if needed.

Documents covered by the Access to Information Act

The Access to Information Act covers all documents the Office holds and needs to exercise its duties, notwithstanding their form. However, the Office is not required to create a new document, a statistics report, or an overarching document, for example, to fulfill a request.

Certain public documents are accessible without restrictions, such as documents that have been published or distributed in the past or statements of offence. It is thus not necessary to cite the Access to Information Act to access those kinds of documents.

To learn more about access to information and privacy

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Last update : July 7, 2016

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.