Your regular certificate is valid for 2 years. You will receive an email from the Office de la protection du consommateur reminding you to renew it.

Procedure to renew a certificate

To renew your certificate, you must:

  • access your online file using the Collection Agent Representative Certification Management service;
  • update the information in your file, if applicable. If you wish to change or terminate an affiliation with a collection agent, you can do so from the "Contractual Relationship" page;
  • pay the applicable duties on the "Payment" page. The duties are $161. They will be indexed on July 1 of every year, based on the consumer price index. No payments by telephone will be accepted; they must be made by credit card through your online file.


The certificate is only available in electronic format. You can access it from the "Summary" page of the Collection Agent Representative Certification Management service.


To be able to access the online Collection Agent Representative Certification Management service, you must have a clicSÉQUR account. Any clicSÉQUR account that remains inactive for more than 24 months is deactivated. To avoid having to create a new account, be sure to renew your certificate on time!

Top of page

You recommend this page:

Last update : July 8, 2021

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.