The ITHQ can now hold in-class exam sessions. It is possible to register for them, but the locations where they take place and the number of places available are limited. To ensure the health and safety of everyone, social distancing and strict sanitary norms are respected.
You must pass an exam to obtain a regular collection agent representative certificate.
You can register for the exam online on the website of the Institut de tourisme et d’hôtellerie du Québec (ITHQ). Fees will be charged. You need to have your file number on hand to register. This number is composed of 15 characters and begins with "CAR20."
The textbook entitled Laws and Regulations Applicable to the Debt Collection Sector (1.9 MB) helps you prepare for the exam. Among other things, it covers the rules provided for under the Act respecting the collection of certain debts and its attendant regulation.
The Office de la protection du consommateur does not answer any questions regarding the contents of the exam. The textbook contains all of the information required to answer the questionnaire you will be given.
Taking the exam
The exam consists of 51 multiple choice questions and "True or False" questions. It lasts 90 minutes. The passing mark is 75%.
You can choose to take the test in French or English. You must take the test on site; you cannot take it online.
Once you have passed the test, you have 2 years to affiliate with a collection agent and submit your application for a regular certificate (and pay the duties for its issuance). If you do not do so within 2 years, but still wish to carry out debt collection activities, you will have to submit a new certificate application and take the test again.
If you fail the test
If you fail the test, you can register to take it again once you have received your results. You will then have to pay the fees to take the test again.
Last update : January 6, 2021
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.