You must pass an exam to obtain a regular collection agent representative certificate.

Registration dates

You can register for the exam:


To obtain a temporary certificate, from August 1 to December 31, 2019, an exam is not required.


A textbook to help applicants prepare for the exam will be available in fall 2019. Among other things, it will cover the rules provided for under the Act respecting the collection of certain debts and its attendant regulation.

The Office de la protection du consommateur does not answer any questions regarding the contents of the exam. The textbook will contain all of the information required to answer the questionnaire you will be given.


You can register for the exam online on the website of the Institut de tourisme et d’hôtellerie du Québec (ITHQ). Fees will be charged. You will need to have your file number on hand to register. This number is composed of 15 characters and begins with "CAR20."

Taking the exam

You can choose to take the test in French or English. You must take the test on site; you cannot take it online.


Once you have passed the test, you have 2 years to affiliate with a collection agent and submit your application for a regular certificate (and pay the duties for its issuance). If you do not do so within 2 years, but still wish to carry out debt collection activities, you will have to submit a new certificate application and take the test again.

If you fail the test

If you fail the test, you can register to take it again once you have received your results. You will then have to pay the fees to take the test again.

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Last update : July 3, 2019

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.