The collection agent representatives will be required to respect the obligations presented on this page as of August 1, 2019. However, all representatives acting on behalf of a collection agent must obtain a temporary certificate effective that date to continue to be allowed to do so.

A collection agent representative is a person who is authorized to act on behalf of a collection agent that is required to hold a permit. This permit is issued by the president of the Office de la protection du consommateur. A representative may act on behalf of more than one agent; he or she is either employed or affiliated through a service contract.

As of August 1, 2019, in order to deal with debtors in Québec, all representatives are required to hold a collection agent representative certificate. This official document is also issued by the president of the Office.


Last update : July 3, 2019

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.