You must notify the Office de la protection du consommateur if your contact information changes or if you are working for a new collection agent.

New contact information

You must provide your personal contact information (not that of the agent). You must notify the Office of any changes within 15 days.

To make the change:

  1. Click on "Access the online Collection Agent Representative Certification Management service" on the Collection Agent Representative Certification Management page.
  2. Enter your clicSÉQUR user code and password.
  3. Once you have accessed your file, click on the "Personal Contact Information" tab.
  4. Change your contact information, then click on "Submit."

Affiliation with a new collection agent

Are you employed by a new collection agent? Or do you have a service contract with a new collection agent? You also have to notify the Office of that fact within 15 days.

Here is how to report the change:

  1. Click on "Access the online Collection Agent Representative Certification Management service" on the Collection Agent Representative Certification Management page.
  2. Enter your clicSÉQUR user code and password.
  3. Once you have accessed your file, click on the "Contractual Relationship" tab.
  4. Click on "Add a contractual relationship" and follow the steps to update your information and select the collection agent on whose behalf you will be acting. You will need the agent's permit number.

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Last update : July 3, 2019

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.