Notice – COVID-19

As a result of the preventive measures taken in connection with COVID-19, all Office de la protection du consommateur offices are closed to the public and its employees. We are unable, at this time, to welcome any visitors or provide telephone services.

However, we remain available to serve you online, and you may therefore contact us by email. We will make every effort to get back to you as soon as possible, but please note that reply times may be longer than usual.

Thank you for your understanding.

The Office de la protection du consommateur answers your questions about permits and other obligations.

Merchants operating in sectors supervised by the Office

We provide information about permits and obligations that apply to:

  • collection agents;
  • travel agents;
  • itinerant merchants;
  • road vehicle dealers and recyclers;
  • physical fitness studio operators;
  • money lenders;
  • merchants concluding high-cost credit contracts;
  • merchants offering extended warranties on automobiles;
  • debt settlement service merchants.


How to contact us

Collection agents
Travel agents
Itinerant merchants
Physical fitness studio operators
Money lenders
Merchants concluding high-cost credit contracts
Merchants offering extended warranties on automobiles
Debt settlement service merchants

Write to

Road vehicle dealers and recyclers

Write to

Last update : March 23, 2020