Notice – COVID-19

As a result of the preventive measures taken in connection with COVID-19, our call centre for licence, permit and certificate holders is currently closed.

For any questions, you can contact us by email. We will make every effort to get back to you as soon as possible, but please note that reply times may be longer than usual.

Thank you for your understanding.

The Office de la protection du consommateur answers your questions about permits and other obligations.

Merchants operating in sectors supervised by the Office

We provide information about permits and/or obligations that apply to:

  • collection agents;
  • travel agents;
  • itinerant merchants;
  • road vehicle dealers and recyclers;
  • physical fitness studio operators;
  • money lenders;
  • merchants concluding high-cost credit contracts;
  • merchants offering extended warranties on automobiles;
  • debt settlement service merchants;
  • funeral services businesses and religious cemetery operators.


How to contact us

Collection agents
Travel agents
Itinerant merchants
Physical fitness studio operators
Money lenders
Merchants concluding high-cost credit contracts
Merchants offering extended warranties on automobiles
Debt settlement service merchants

Write to

Road vehicle dealers and recyclers

Write to

Funeral services businesses and religious cemetery operators Write to

Other merchants

We provide information about your obligations and help you comply with the law.

You can call us, Monday to Friday, from 8:30 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:30 p.m.

List of Office telephone numbers

Montréal 514 253-6556
Québec 418 643-1484
Trois-Rivières 819 371-6400
Saguenay 418 695-8427
Gatineau 819 772-3016
Sherbrooke 819 820-3694
Saint-Jérôme 450 569-7585
Another area in Québec or in Canada 1 888 OPC-ALLO (1 888 672-2556)

Top of page

You recommend this page:

Last update : September 9, 2021