You have received an email from the Office de la protection du consommateur informing you that your certificate has expired because you did not complete the renewal process before the prescribed deadline. If you wish to continue or resume your activities as a collection agent representative, you must complete these few steps. They will be used to create a new online file in your name, to which the Office can associate your exam result. This association will be possible if you were affiliated with a collection agency when the certificate expired or if no more than 2 years have elapsed since you passed the exam.

Creating a new clicSÉQUR account

Before creating an account

It is important that the email address associated with your clicSÉQUR account be an address to which you will always have access, even if you change employers. Otherwise, you may have difficulty accessing your file if you forget your clicSÉQUR user code or password.

In addition, we recommend that you take note of your user code and password, as you will have to go back to your profile on a regular basis.

Here is the procedure to follow

  1. Create a clicSÉQUR account:
    1. Go to the Collection Agent Representative Certification Management page and access the online service;
    2. Click on "Create an account" in the right-hand box and follow the instructions.
  2. Once your clicSÉQUR account has been created, you will be redirected to the Office website. Click on "I wish to obtain a certificate" and fill out the certification file as indicated.
  3. Send an email to and indicate the following information:
    1. the number of the file you have just created, which begins with “CAR20” (e.g. CAR2021xxxxxxxx);
    2. the fact that you would like the result of your exam to be transferred to this new file;
    3. the number of your expired certificate, with which the result of your exam is currently associated (ex.: CAR2021xxxxxxxx).
  4. You will receive an email from the Office. You will be asked to access your online file to finalize the procedure. You will be required to pay the invoice that appears and affiliate with a collection agent in order for your certificate to be issued.

Enter the renewal date in your agenda to be sure not to forget to renew your certificate in 2 years!

The exam’s validity period

The exam you have passed is valid for 2 years. If you do not complete the online procedure within that period, you will have to take the exam once again.

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Last update : October 25, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.