If your alarm system is defective, you do not have to pay for services during the period of repairs to necessary equipment if :

• the equipment was provided to you by the service provider when the contract was concluded or during the term of the contract;
• the repairs are covered by a warranty;
• the merchant did not provide you with replacement equipment free of charge during the repair period.

Applicable warranties

The law provides several warranties, including quality and a reasonable lifetime. The reasonable lifetime warranty provides that a product (such as an alarm system) must serve for normal use for a reasonable period of time. It may also be covered by a warranty offered by the merchant or the manufacturer.

For more information, see the following pages :

• Warranties provided by the law;
• Merchant or manufacturer warranty.

Planned obsolescence

The business of trading in goods for which obsolescence is planned is prohibited: they may not be offered, sold, rented or leased to a consumer. The obsolescence of goods is planned where a technique aimed at reducing their normal operating life is used on them.

If you believe your alarm system was the subject of planned obsolescence, you can file a complaint with the Office de la protection du consommateur. You can find our contact information in the Contact Us page.