If you wish to cancel a lawn maintenance contract, specific rules apply.

Contrary to the popular belief, you do not benefit from a 10-day delay to cancel a contract. Often, only a tribunal can cancel a contract concluded between a merchant and a consumer.

The law does not provide a delay to cancel a contract concluded in person, unless your lawn maintenance compagny is an itinerant merchant.

Cancelling a contract concluded with an itinerant merchant

If you concluded an agreement with an itinerant merchant, If so, it means that they solicited your business outside of their actual offices. They might, for example, have come to your home without your requesting it.

In such a case, you can cancel the contract without fees or explanations within 10 days after you received a written copy of the contract. The contract can be cancelled even if the lawn maintenance company has already started the work.

The cancellation delay includes Saturdays, Sundays, and holidays. However, if the 10th day falls on any of those days, the limit date is deferred to the next business day. If the 10th day falls on Easter Monday, for example, the date limit will be the next day (Tuesday).

Procedure to cancel

You must advise the merchant in writing. Send the cancellation form (44 KB) you received along with the contract, or a free-form written letter.

In legal terms, "contract cancellation" means you want to end the contract. This means that you will find yourself in the situation you were in before you signed the contract. If you already paid money to the contractor, they must refund you within 15 days after you send the cancellation form or letter.

Cancelling within one year

In some cases, you can cancel a contract within the year following the receipt of a signed copy of the contract. You can do so if, for example:

If your contract was concluded online or by phone, specific rules apply. It is possible to cancel a contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments.

Situations Cancellation time limit

The lawn maintenance services did not start:

  • within 30 days following the date agreed upon in writing;
  • 30 days following the contract signature date, if no other date is indicated in the contract.

Anytime, before the 1st lawn maintenance

The contractor did not provide a written contract within 15 days after you entered into an agreement.

30 days following the contract signature date

The contractor did not provide all the mandatory information before you entered into an agreement, or it failed to provide them clearly.

(If you become aware of this only after the 1st day of work, you then have 7 days from that moment to cancel the contract.)

7 days following receipt of a copy of the contract

The contractor did not clearly provide the opportunity to accept or refuse its proposal or to amend it.

The contract you received does not contain all the mandatory information.

The contract you received cannot be printed and retained.

How to cancel a distance contract

To cancel a lawn maintenance contract, you must send a cancellation notice to the contractor. You are free to use the notice template and method of delivery of your choice. The Office de la protection du consommateur advises you to use registered mail or any other method that provides a proof of delivery. The cancellation will take effect on the notice’s delivery date. The contractor must refund you within 15 days after the notice’s delivery.

Credit card purchases

Did you use a credit card to make a purchase? If the merchant does not refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.

Chargebacks allow you to ask your credit card company to credit the amount paid to your account. For further information on this topic, please see:

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : September 22, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.