A merchant can offer you an additional warranty for purchase. In case of a defect in the heating or air conditioning appliance, the additional warranty allows for its repair or replacement, or a refund. In general, there are 2 types of additional warranties:

  • the extended warranty. This warranty extends the duration of the warranty that is offered free of charge by the merchant or the manufacturer. This type of warranty is honoured by the merchant that sold the appliance to you;
  • the ”insurance” type of extended warranty. This protection is additional to the warranty that is offered free of charge by the merchant or the manufacturer. It is usually honoured by a third party.

Before proposing one of these warranties, the merchant is required to inform you verbally and in writing :

  • of the existence and contents of legal warranties;
  • of the existence of and length of the warranty provided free of charge by the manufacturer or the merchant, if there is one. If this is the case, merchants must, upon request, verbally inform you of how to find out about the contents of this warranty.

Coverage offered by an additional warranty

Always read the warranty contract carefully to learn:

  • what is covered;
  • what is not covered (the exclusions);
  • the conditions of application.

How to have an extended warranty enforced

If your appliance is covered by an extended warranty, you must follow certain steps to obtain coverage. You will, for example, need to ask the merchant or manufacturer to repair the appliance or to request the authorization to have it repaired yourself.

You must demonstrate that:

  • the appliance has a defect that is covered by the additional warranty;
  • you abided by the conditions of the contract.

If the merchant or manufacturer refuses to honour the warranty, you should first try to reach an agreement. The Negotiating with a merchant page provides details on the procedure.

If the negotiation fails, you can send a formal notice to the merchant or manufacturer. The Sending a formal notice page provides details on this subject.

If the merchant or manufacturer fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.

How to have an “insurance” type of warranty enforced

If your appliance is covered by an extended warranty, you must follow certain steps to obtain coverage.

  1. Inform the warranty provider of the problem.
  2. Ask the warranty provider to have the appliance repaired, or request their authorization to have it repaired yourself.
  3. If they refuse, send a formal notice to request the repair of the appliance. See Formally notifying a merchant for details on how to proceed.

You must demonstrate that:

  • the appliance has a defect that is covered by the additional warranty;
  • you abided by the conditions of the contract.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.