Do you heat your home with wood? The following tips may be of interest to you before you purchase firewood from a merchant.
Here are some tips to avoid misunderstandings with the vendor.
Choose a well-established merchant
Ask friends, family or neighbours to recommend vendors with whom they have been satisfied.
Be wary of classified ads in newspapers in which companies give only a phone number or make imprecise offers, for example “a truckload of logs.”
Getting informed about a merchant
To find out more information about a merchant, refer to our tool Get information about a merchant. By entering the name of a merchant into the tool, you will know :
- if the Office has previously intervened with them;
- if it has received formal notices from other consumers.
Here is advice to help you choose the type of firewood that suits your needs.
Knowing the quantity and type of wood offered
Ask vendors to give you the precise dimensions of their cord of wood in order to compare offers.
Find out about the characteristics of various types of wood, in particular their calorific value, which is the heat content per cord. A type of wood with a high calorific value allows for more efficient heating. It generally costs more.
Respecting municipal and national standards
If you opt for a wood-burning stove or fireplace, check the applicable regulations in your municipality. You can get information from the fire department and other sources.
Choose a certified appliance that complies with the Canadian Standards Association standards.
Last update : February 28, 2023
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.