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  • Section dedicated to merchants
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Section dedicated toconsumers

  • Housing and renovation
    • Home renovations
      • Shopping advice
        • Before hiring a renovation contractor
          • Choosing a contractor
          • Request an estimate
          • Knowing the terms of payment
          • Request a contract
          • Knowing the cancellation terms of a contract
          • Identifying false information
        • Before hiring an electrician or a plumber
          • Choosing an electrician or a plumber
          • Request an estimate
          • Knowing the terms of payment
          • Request a contract
          • Knowing the cancellation terms of a contract
      • Renovation work
        • Cancelling a contract
          • Cancelling a contract concluded in person
          • Cancelling a contract concluded online or by phone
        • Invoices with unexpected charges
        • False information
        • Unfinished or poorly executed work
        • Warranties on renovation work
          • Warranties provided by the law
          • Warranty offered by the contractor
          • Warranties offered by associations
      • Plumbing and electricity
        • Cancelling a contract
          • Cancelling a contract concluded in person
          • Cancelling a contract concluded online or by phone
        • Invoices featuring unexpected charges
        • Unfinished or poorly executed work
    • Landscaping and exterior maintenance
      • Consumer Tips
        • Before hiring a snow removal company
          • Choosing a snow removal company
          • Request a contract
          • Knowing the cancellation terms of a contract
          • Avoid providing a down payment
        • Before having paving work done
          • Choosing a contractor
          • Getting estimates
          • Request a contract
          • Knowing the cancellation terms of a contract
          • Knowing the terms of payment
        • Before hiring a lawn care company
          • Choosing a contractor
          • Request a contract
          • Knowing the cancellation terms of a contract
          • Being careful about advertising
      • Snow removal
        • Cancelling a contract
          • Cancelling a contract concluded in person
          • Cancelling a contract concluded online or by phone
        • Modification of amounts specified in the contract
        • Damaged property
      • Asphalt and paving stones
        • Cancelling a contract
          • Cancelling a contract concluded in person
          • Cancelling a contract concluded online or by phone
        • Invoices with unexpected charges
        • Warranties on asphalting work
          • Warranties provided by the law
          • Warranty offered by the contractor
      • Lawn care
        • Cancelling a contract
          • Cancelling a contract concluded in person
          • Cancelling a contract concluded online or by phone
        • Services that do not conform to the agreement
        • Services provided without authorisation
        • Invoices with unexpected charges
    • Hardware, tools and construction materials
      • Warranties and damaged tools or materials
        • Warranties provided by the law
        • Merchant or manufacturer warranty
        • Additional warranty
      • Out of stock tools or materials
      • Pricing problems
        • Pricing error at the register
        • Display of prices
      • Cancelling purchases
        • Requesting an exchange or a refund
        • Cancelling a purchase made online or by phone
      • Other topics related to hardware, tools and construction materials
        • Declined gift or prepaid card
        • Rebate announced after purchase
        • Heating and air conditioning appliances
    • Moves
      • Shopping advice : before a move
        • Choosing a moving company
        • Request a cost estimate
        • Requesting a contract
        • Knowing the terms of payment
        • Being careful about advertising
        • Knowing the cancellation terms of a contract
      • Cancelling an ongoing contract
      • Non-compliance with the agreed upon time
      • Damaged furniture
      • Invoices with unexpected charges
      • Fiche-conseil : déménagement
    • Alarm system
      • Shopping advice: before subscribing
        • Assessing your needs
        • Understanding what is being offered
        • Knowing the contract content
        • Be wary of sales tactics
      • Amending and renewing the contract
        • Contract amendments
        • Contract renewal
      • Contract cancellation
        • How to terminate a contract
        • Cancellation fees for fixed-length contracts
          • Cancellation fees: fixed length contract with an alarm system discount
          • Cancellation fees: contracts with no discount on the price of the alarm system
        • Cancellation fees for an open-ended contract
        • Cancelling a contract concluded online or by phone
        • Cancelling a contract concluded with an itinerant merchant
      • Use and return of the security deposit
      • Contesting amounts billed
      • Alarm system malfunction
      • Alarm system rental
    • Heating and air conditioning systems
      • Shopping advice
        • Before purchasing firewood
          • Choosing a merchant
          • Get informed about the product
        • Before purchasing heating or air conditioning systems
          • Choosing a merchant
          • Avoid providing a down payment
          • Beware of savings claims
          • Request a contract
          • Knowing the cancellation terms of a contract
        • Before having a heating or air conditioning system repaired
          • Choosing a repair person
          • Getting a written evaluation
          • Being aware that a detailed invoice is mandatory
          • Identifying fraud and false information
      • Firewood
        • Quantity of firewood delivered
        • Type of firewood delivered
      • Heating and air conditioning systems
        • Cancelling a contract
          • Cancelling a contract concluded in person
          • Cancelling a contract concluded online or by phone
        • Damaged appliance
          • Warranties provided by the law
          • Merchant or manufacturer warranty
          • Additional warranties
        • Appliance repair
          • Repairs poorly done and warranties
          • Repairs more expensive than expected
        • Services that do not conform to the agreement
      • Other heating-related topics
        • Electric heating
        • Natural gas heating
    • Purchase a property
      • Consumer advice: before you purchase a property
      • Real estate transactions
    • Housing lease
Alarm system
  • Alarm system
    • Shopping advice: before subscribing
      • Assessing your needs
      • Understanding what is being offered
      • Knowing the contract content
      • Be wary of sales tactics
    • Amending and renewing the contract
      • Contract amendments
      • Contract renewal
    • Contract cancellation
      • How to terminate a contract
      • Cancellation fees for fixed-length contracts
        • Cancellation fees: fixed length contract with an alarm system discount
        • Cancellation fees: contracts with no discount on the price of the alarm system
      • Cancellation fees for an open-ended contract
      • Cancelling a contract concluded online or by phone
      • Cancelling a contract concluded with an itinerant merchant
    • Use and return of the security deposit
    • Contesting amounts billed
    • Alarm system malfunction
    • Alarm system rental

Alarm systemContract cancellation

  • How to terminate a contract »
  • Cancellation fees for fixed-length contracts »
    • Cancellation fees: fixed length contract with an alarm system discount
    • Cancellation fees: contracts with no discount on the price of the alarm system
  • Cancellation fees for an open-ended contract »
  • Cancelling a contract concluded online or by phone »
  • Cancelling a contract concluded with an itinerant merchant »

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