A merchant selling heating or air conditioning systems cannot make false or misleading statements. Their services must conform to what was agreed upon. If you did not receive the full services promised to you, here are your options:

Negotiate with a merchant

First, try to reach an agreement with the merchant. The page Negotiating with a merchant explains how to do so.

Send a formal notice

If you cannot reach an agreement, you can send a formal notice. The page Sending a formal notice provides further information on this topic.

Taking a case to small claims court

If a merchant does not respond to the request you made in the formal notice, you can resort to the courts. The page on small claims court provides further information on this topic.

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.