The law prevents a merchant to invoice you for goods or services that you did not request. For example, if a contractor sprays your lawn without your requesting it, you do not have to pay for the service.

In case of a problem

If a contractor invoices services that you did not request or authorize, you should advise them that you will not pay for those services. Ask that they cancel the invoice that they sent to you.

Automatic contract renewal

Does your contract include an automatic renewal clause? If it does, and the contractor provides services that you did not request past that renewal date, the Office de la protection du consommateur recommends that you consult a lawyer. The page Finding a lawyer (only in French) on the Barreau du Québec Web site provides useful information on this matter.


Last update : November 24, 2017

Were you unable to find an answer to your question? Please call us.

The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.