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  • Section dedicated to consumers
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  • Section dedicated to merchants
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    • Information par secteurs de commerce
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    • Surveillance : respect des lois par les commerçants
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    • Section pour les enseignants
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Section dedicated toconsumers

  • Housing and Renovation
    • Home Renovations
      • Consumer Tips
        • Before Hiring a Renovation Contractor
          • Choosing a Contractor
          • Request an Estimate
          • Knowing the Terms of Payment
          • Request a Contract
          • Knowing the Cancellation Terms of a Contract
          • Identifying False Information
        • Before Hiring an Electrician or a Plumber
          • Choosing an Electrician or a Plumber
          • Request an Estimate
          • Knowing the Terms of Payment
          • Request a Contract
          • Knowing the Cancellation Terms of a Contract
      • Renovation Work
        • Cancelling a Contract
        • Invoices With Unexpected Charges
        • False Information
        • Unfinished or Poorly Executed Work
        • Warranties on Renovation Work
          • Warranties Provided for by Law
          • Warranty Offered by the Contractor
          • Warranties Offered by Associations
      • Plumbing and Electricity
        • Cancelling a Contract
        • Invoices Featuring Unexpected Charges
        • Unfinished or Poorly Executed Work
    • Landscaping and Exterior Maintenance
      • Consumer Tips
        • Before Hiring a Snow Removal Company
          • Choosing a Snow Removal Company
          • Request a Contract
          • Knowing the Cancellation Terms of a Contract
          • Avoid Providing a Down Payment
        • Before Having Paving Work Done
          • Choosing a Contractor
          • Getting Estimates
          • Request a Contract
          • Knowing the Cancellation Terms of a Contract
          • Knowing the Terms of Payment
        • Before Hiring a Lawn Care Company
          • Choosing a Contractor
          • Request a Contract
          • Knowing the Cancellation Terms of a Contract
          • Being Careful About Advertising
      • Snow Removal
        • Cancelling a Contract
        • Modification of Amounts Specified in the Contract
        • Damaged Property
      • Asphalt and Paving Stones
        • Cancelling a Contract
        • Invoices With Unexpected Charges
        • Warranties on Asphalting Work
          • Warranties Provided by the Law
          • Warranty Offered by the Contractor
      • Lawn Care
        • Cancelling a Contract
        • Services That Do Not Conform to the Agreement
        • Services Provided Without Authorisation
        • Invoices With Unexpected Charges
    • Hardware, Tools and Construction Materials
      • Warranties and Damaged Tools or Materials
        • Warranties Provided for by Law
        • Merchant or Manufacturer Warranty
        • Additional Warranty
      • Out of Stock Tools or Materials
      • Pricing Problems
      • Cancelling Purchases
      • Other Topics Related to Hardware, Tools and Construction Materials
        • Declined Gift or Prepaid Card
        • Rebate Announced After Purchase
        • Heating and Air Conditioning Appliances
        • Directory of Eco-Labels
    • Moving
      • Consumer Tips: Before a Move
        • Choosing a Moving Company
        • Request a Cost Estimate
        • Requesting a Contract
        • Knowing the Terms of Payment
        • Being Careful About Advertising
        • Knowing the Cancellation Terms of a Contract
      • Cancelling an Ongoing Contract
      • Non-compliance With the Agreed Upon Time
      • Damaged Furniture
      • Invoices With Unexpected Charges
      • Tip Sheet: Moving
    • Alarm System
      • Consumer Tips: Before Subscribing
        • Assessing Your Needs
        • Understanding What Is Being Offered
        • Knowing the Contract Content
        • Be Wary of Sales Tactics
      • Amending and Renewing the Contract
      • Contract Cancellation
        • How to Terminate a Contract
        • Cancellation Fees for Fixed-length Contracts
        • Cancellation Fees for an Open-ended Contract
        • Cancelling a Contract Concluded Online or by Phone
        • Cancelling a Contract Concluded With an Itinerant Merchant
      • Use and Return of the Security Deposit
      • Contesting Amounts Billed
      • Alarm System Malfunction
      • Alarm System Rental
    • Heating and Air Conditioning Systems
      • Consumer Tips
        • Before Purchasing Firewood
          • Choosing a Merchant
          • Get Informed About the Product
        • Before Purchasing Heating or Air Conditioning Systems
          • Choosing a Merchant
          • Avoid Providing a Down Payment
          • Beware of Savings Claims
          • Request a Contract
          • Knowing the Cancellation Terms of a Contract
        • Before Having a Heating or Air Conditioning System Repaired
          • Choosing a Repair Person
          • Getting a Written Evaluation
          • Being Aware That a Detailed Invoice Is Mandatory
          • Identifying Fraud and False Information
      • Firewood
      • Heating and Air Conditioning Systems
        • Cancelling a Contract
        • Damaged Appliance
          • Warranties Provided for by Law
          • Merchant or Manufacturer Warranty
          • Additional Warranties
        • Appliance Repair
        • Services That Do Not Conform to the Agreement
      • Other Heating-Related Topics
        • Electric Heating
        • Natural Gas Heating
    • Purchase a Property
      • Consumer Tips: Before You Purchase a Property
      • Real Estate Transactions
    • Housing Lease
Home Renovations
  • Home Renovations
    • Consumer Tips
      • Before Hiring a Renovation Contractor
        • Choosing a Contractor
        • Request an Estimate
        • Knowing the Terms of Payment
        • Request a Contract
        • Knowing the Cancellation Terms of a Contract
        • Identifying False Information
      • Before Hiring an Electrician or a Plumber
        • Choosing an Electrician or a Plumber
        • Request an Estimate
        • Knowing the Terms of Payment
        • Request a Contract
        • Knowing the Cancellation Terms of a Contract
    • Renovation Work
      • Cancelling a Contract
      • Invoices With Unexpected Charges
      • False Information
      • Unfinished or Poorly Executed Work
      • Warranties on Renovation Work
        • Warranties Provided for by Law
        • Warranty Offered by the Contractor
        • Warranties Offered by Associations
    • Plumbing and Electricity
      • Cancelling a Contract
      • Invoices Featuring Unexpected Charges
      • Unfinished or Poorly Executed Work

Home RenovationsHome Renovations

  • Consumer Tips »
    • Before Hiring a Renovation Contractor
    • Before Hiring an Electrician or a Plumber
  • Renovation Work »
    • Cancelling a Contract
    • Invoices With Unexpected Charges
    • False Information
    • Unfinished or Poorly Executed Work
    • Warranties on Renovation Work
  • Plumbing and Electricity »
    • Cancelling a Contract
    • Invoices Featuring Unexpected Charges
    • Unfinished or Poorly Executed Work
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