When you have renovation work done, the contractor can offer you a warranty. This is called a "conventional warranty.”
Contents of the warranty
If a document detailing the warranty exists, you should request a copy. Otherwise, ask the contractor to write the warranty details on your invoice or in your contract.
How to file a warranty claim
If the work done is covered by the contractor's warranty, you must follow certain steps to enforce your rights. If there is a problem, you will in particular have to ask the contractor to do whatever is necessary to correct the situation.
If the contractor refuses to honour the warranty, you should first try to reach an agreement. The Negotiating with a merchant page provides details on the procedure.
If the negotiation fails, you can send a formal notice to the contractor. The Sending a formal notice page provides details on this subject.
If the contractor fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.
Last update : October 16, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.