A moving company is required to provide services in accordance with the agreement you entered into with that company. This means, among other things, that the movers must show up at the agreed-upon time on moving day.

Some moving companies notify their clients in advance that the movers may arrive, for example, 2 hours later than the scheduled time. A moving company that fails to notify you of such a possibility is bound to respect the arrival time that was originally scheduled.


The law provides for recourse when a moving company does not abide by the agreement entered into with you, thereby causing you damages. But first, try to reach an agreement with the moving company. The Negotiating with a merchant page provides details on the procedure.

If the negotiation fails, you can send a formal notice to the moving company. The Sending a formal notice page provides details on this subject.

If the moving company fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.

You can also contact the Office de la protection du consommateur to enquire as to whether you should file a complaint.

Last update : May 25, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.