If you wish to cancel a heating or an air conditioning system contract, specific rules apply based on the type of contract.
Contrary to the popular belief, you do not benefit from a certain period of time to cancel a contract. In many cases, only a court of law can cancel a contract entered into between a merchant and a consumer.
The law does not provide for a period of time to cancel a contract entered into in person, unless it is an itinerant sales contract under certain conditions.
If your contract was concluded online or by phone, specific rules apply. It is possible to cancel the contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments.
| Situations | Cancellation time limit |
|---|---|
You have not received the appliance or it has not been installed :
| Anytime, before the merchant delivers or installs the appliance. |
| The merchant did not send a copy of the contract within 15 days after it was concluded. | 30 days following the contract signature date |
| 7 days following receipt of a copy of the contract |
How to cancel a contract concluded online or by phone
To cancel such a contract, you must send a cancellation notice to the merchant. You are free to use the notice template and method of delivery of your choice. The Office de la protection du consommateur advises you to use registered mail or any other method that provides a proof of delivery. In any case, make sure to keep a proof of shipping or delivery.
The cancellation will take effect on the notice’s delivery date. The merchant must refund you within 15 days after the notice’s delivery.
Online purchases
Did you purchase the appliance online and paid with a credit card? If the merchant does not refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.
Chargebacks allow you to ask your credit card company to credit the amount paid to your account.
For further information on this topic, please see :
Did you finance the purchase of the appliance through the merchant’s credit company? This is usually an instalment sale contract. Once you have signed the contract, you can cancel it within 2 days after the day on which the merchant and you each received a copy of the contract. To do so, you must:
- return the appliance to the merchant, if you have already received it; or
- notify the merchant in writing that you are cancelling the contract, if you have not already received the appliance.
Last update : May 27, 2025
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
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