A moving company should provide services that conform to what they advertise. Advertisements that contain misleading information or omit important facts are illegal.

Examples of forbidden advertising

You entered into an agreement with a company that advertised the exceptional rate of $30 per hour. Come moving day, four men come to your house. You then learn that the rate is in fact $30 per man, for a total of $120 per hour.

The company should provide this information when you enter into the agreement with it. Otherwise, it fails to disclose a critical fact.

The page Invoices featuring unexpected charges provides information about your recourse.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 25, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.