The Office recommends that you not sign any document before making a final decision to hire an electrician or a plumber. Contrary to popular belief, you do not always have the right to cancel a signed contract if you change your mind within 10 days.
If you concluded a contract by phone or online, specific rules apply. It is possible to cancel a contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments. The page Cancelling a contract concluded by phone or online provides further information on this topic.
Last update : May 3, 2021
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
Pour joindre un agent de notre service à la clientèle, veuillez nous appeler ou utiliser notre formulaire de demande de renseignement par écrit.