A repair person cannot give you false or misleading information.

Extended warranty offer

Be wary if a vendor tries to convince you to purchase an extended warranty under the pretext that the merchant who sold you the appliance went bankrupt. Some of these vendors try to sell these warranties even though the initial warranty is still valid, in spite of the bankruptcy.

Another example: certain vendors claim that maintenance is required for the manufacturer’s warranty to apply, whereas this information is false.

Always contact the appliance manufacturer to obtain correct information regarding warranties. This way, you'll be sure to know the truth.

False repair people

Some repair people claim to represent a business, when in fact they do not. It is always prudent to do some checking before entering into an agreement with a repair person.


If a merchant has given you false or misleading information, you should contact the Office de la protection du consommateur. The Contact us page provides information on how to reach us.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.