A repair person must provide a written evaluation when the costs for a repair are estimated to be higher than $50.

What if you have signed a printed document rejecting the need for such an evaluation? Such a document has no legal value. To reject an evaluation, you must write a document yourself and sign it.

Appliances covered

The evaluation is mandatory for the repair of an air conditioning appliance or heat pump only. It does not cover heating appliances, for example.

Evaluation costs

Getting an evaluation should be free, unless the repair person mentioned the exact fee beforehand.

Information contained in an evaluation

The evaluation provided for the repair of an air conditioning appliance or heat pump must contain the following information :

  • your name and that of the merchant;
  • a description of the appliance to be repaired;
  • a description of the repairs and the total cost;
  • the evaluation date and the period for which it is valid.

Authorizing the repair

The repair person must obtain your authorization before proceeding with repair work. Additionally, they cannot perform any repairs that were not specified in the evaluation without your consent.

The repair person cannot ask for more than the amount stated in the evaluation. Only the cost of additional repairs authorized by you can be added.

Getting replaced parts back

When you authorize the repair person to do the work, you can also ask them to give you the parts that were replaced. The repair person must agree with your request, unless :

  • the repair work is done for free;
  • the defective parts are replaced by refurbished parts;
  • the repair person must send the defective parts back to the manufacturer or distributor because a repair is under warranty.

Warranty on repairs

A repair person is not required to provide an evaluation when a repair is done for free, such as when it is under warranty.

Prohibited practices

Regardless of the appliance to be repaired, all unfair business practices are prohibited. For example, a repair person breaks the law if they pretend a part is needed for a repair when it is not.

Appliances not covered by the law

You can ask merchants or repair people to provide you with an evaluation before having any other appliance repaired. Although the law allows them to refuse your request, merchants or repair people concerned about keeping their customers will agree to provide one.

You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.