Here are some tips to avoid misunderstandings with the vendor.

Choose a well-established merchant

Ask friends, family or neighbours to recommend vendors with whom they have been satisfied.

Be wary of classified ads in newspapers in which companies give only a phone number or make imprecise offers, for example “a truckload of logs.”

Getting informed about a merchant

To find out more information about a merchant, refer to our tool Get information about a merchant. By entering the name of a merchant into the tool, you will know :

  • if the Office has previously intervened with them;
  • if it has received formal notices from other consumers.

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Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.