Regulations governing the renewal of remote monitoring service contracts have been in place since June 30, 2010.

Contracts signed on or after June 30, 2010

If you have signed a fixed length contract of more than 60 days (a 5-year contract, for example), the service provider cannot include a clause in the contract permitting automatic renewal for another fixed period of time.

The service provider may include a clause allowing for renewal on an open-ended basis.

Contracts signed before June 30, 2010

Your contract may contain a clause permitting automatic renewal for a fixed period of time.

If you agree to renew your contract and purchased equipment when you signed the first contract, be sure to read the terms and conditions of the agreement carefully to avoid paying a second time for equipment that already belongs to you.

End of the contract

If you do not wish to automatically renew your contract when it expires, be sure to inform the service provider in the prescribed time period, prior to the renewal date.

The service provider must inform you in writing of the end date of the contract at least two months in advance. This can be done by email or by letter. This rule does not apply to contracts of 60 days or less.

Filing a complaint

If your service provider has not respected the above regulations, you should contact the Office de la protection du consommateur to report the merchant. The Contact us page provides the ways to reach us.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.