If a service provider offers you a discounted or even a free alarm system, free installation or other promotion, you should be aware that other charges will be added to your bill.

Telephone solicitation and advertising

Advertisements boasting of free products or services are common. Service providers may also phone you to inform you of various special offers.

Check the conditions necessary to benefit from the promotion being offered. Are you required to conclude a 5-year service contract to have the alarm system connected to a remote monitoring centre? Do you have to pay for installation or de-installation of the alarm system, even if it is free?

If you do not wish to be solicited by telephone, you can be registered on a list to reduce the number of calls received.

Gathering information

Before you sign a contract, shop around. Compare the proposed price with at least 2 other service providers to make sure it is competitive. In general, an offer made one day will still be valid the next. If a merchant pressures you into concluding an agreement, make sure to still take some time to carefully consider their offer. The Office de la protection du consommateur advises you not to sign a contract on the spot.

It is advisable to ask the representatives for a copy of the documents relating to the agreement they wish to conclude with you. You will be able to look it over and consider the value of the offer with a clear head.

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You recommend this page: https://www.opc.gouv.qc.ca/

Last update : May 3, 2021

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.