If you concluded a contract by phone or online, specific rules apply. It is possible to cancel the contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments.

Situations

Cancellation time limit

If the snow removal services have not started:

  • within 30 days following the date agreed upon in writing;
  • within 30 days following the contract signature date, if no other date is indicated in the contract.
 

Anytime, before the 1st snow removal

The snow removal company did not send a copy of the contract within 15 days after it was concluded.

30 days following the contract signature date

The snow removal company did not provide all the mandatory information before you entered into an agreement, or it failed to provide them clearly.

(If you become aware of this only after the 1st snow removal, you then have 7 days from that moment to cancel the contract.)

7 days following receipt of a copy of the contract

The snow removal company did not clearly provide the opportunity to accept or refuse its proposal or to amend it.

The contract you received does not contain all the mandatory information.

The contract you received cannot be printed and retained.

How to cancel a distance contract

To cancel a distance moving contract, you must send a cancellation notice to the snow removal company. You are free to use the notice template and method of delivery of your choice. The Office de la protection du consommateur advises you to use registered mail or any other method that provides a proof of delivery. The cancellation will take effect on the notice’s delivery date. The moving company must refund you within 15 days after the notice’s delivery.

Credit card purchases

Did you use a credit card to make a purchase? If the snow removal company does not refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.

Chargebacks allow you to ask your credit card company to credit the amount paid to your account.

For further information on this topic, please see:

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.