Here are tips to help you choose the contractor that will do the renovation work you need. By choosing carefully, you increase your chances of being satisfied with the work done, and avoid potential problems.

Choosing a well-established merchant

Ask for recommendations from family and friends to get the names of reliable contractors. You can also browse lists of contractors that are displayed on professional association or corporation websites, or look through the phone book.

Beware of contractors who do not provide their full adress, or give you only a telephone number to reach them. Should any problem arise, you could have trouble tracking down the contractor.

Before making a choice, visit contractors to see how they work. That way, you'll be able to assess the materials they use and the efficiency of their employees.

Checking whether the merchant holds the required licence

Make sure the contractor holds a licence from the Régie du bâtiment du Québec (RBQ).

Such licences prove that the RBQ has verified the contractor's professional qualifications and solvency. In some cases, the licence also ensures that the contractor has provided a security deposit. A security deposit is a sum that could be used to compensate you if there is a problem, such as a construction defect.

Checking whether the contractor has an itinerant merchant permit

Contractors are considered itinerant merchants if they solicit your business outside of their actual offices, for example, if they come to your home to sell their products or services.

What if you asked a contractor to come and meet you at your home? The Regulation respecting the application of the Consumer Protection Act considers a contractor as an itinerant merchant when he or she sells, installs or repairs:

  • doors and windows;
  • thermal insulation;
  • roofing or exterior wall covering of a building.

This type of merchant must hold a permit from the Office de la protection du consommateur and provide you with a written contract.

Checking whether the contractor has liability insurance

If the contractor is insured, you will be better protected in the event of any damage to your property, a neighbour's property, or personal injury.

Getting information about a contractor

You can get information about a contractor using our Get information about a merchant tool. By entering the name of a contractor, you will find out:

  • if contractor holds a permit, in the case of an itinerant merchant;
  • if the Office has previously intervened with that contractor;
  • if the contractor has received formal notices from consumers.

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Last update : January 11, 2018

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.