If your contract was concluded online or by phone, specific rules apply. It is possible to cancel a contract without needing to pay any fees, within short elapsed time periods, if the merchant has not respected certain commitments.
|Situations||Cancellation time limit|
|The work did not start : ||Anytime, before start of work|
|The contractor did not provide a written contract within 15 days after you entered into an agreement.||30 daysfollowing the contract signature date|
| ||7 days following receipt of a copy of the contract|
How to cancel a distance contract
To cancel a distance contract, you must send a cancellation notice to the contractor. You are free to use the notice template and method of delivery of your choice. The Office de la protection du consommateur advises you to use registered mail or any other method that provides a proof of delivery.
The cancellation will take effect on the notice’s delivery date. The contractor must refund you within 15 days after the notice’s delivery.
Credit card purchases
Did you use a credit card to make a purchase? If the contractor refuses to refund you within 15 days following the purchase cancellation, you can file a chargeback request within 60 days.
Chargebacks allow you to ask your credit card company to credit the amount paid to your account.
For further information on this topic, please see :
Last update : October 16, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.