What to do if a merchant sends you an invoice for repairs they have done following the return of your vehicle?
Providing your authorization before repairs are done
When you return a vehicle, the merchant should suggest:
- to provide them the authorization to carry out repairs; or
- to handle the repairs yourself, by contracting them to the mechanic of your choice. The merchant cannot make repairs or resell the vehicle without allowing you to see the damages for yourself.
The merchant must inform you of the situation via a formal notice letter. Always verify claimed costs and request details.
Last update : October 16, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.