Vehicles you purchase or lease are covered by warranties provided by law. These warranties apply automatically without charge. Among these warranties are:

  • the use warranty;
  • the reasonable lifetime warranty;
  • the warranty against hidden defects. 

Warranties provided by the law: your rights

Legal warranties allow you to expect that the vehicle you are purchasing or leasing: 

  • will serve the purpose for which it was bought;
  • will have a reasonable lifetime, given the price paid, the contract, and the conditions of use;
  • will not show hidden defects – that is, important defects that were present before the sale, that were not mentioned to you and that you could not have noticed, even if you were observant;
  • will conform to the description written in the contract and the advertising, and to the merchant’s statements.

What is a reasonable lifetime?

The reasonable lifetime warranty provides that a vehicle must serve for normal use for a reasonable period of time. However, the law does not specify, for example, that a vehicle must have a lifetime of 15 years. Why? Because several factors, such as the price paid, the contract, and the conditions of use, must be taken into account to determine the reasonable lifetime of a vehicle. Thus, a $15 000 vehicle cannot be expected to last as long as another one with the same features, but that costs $30 000.

How to assert your rights

If the vehicle you bought is defective or cannot serve its purpose, inform the merchant (and manufacturer, if applicable) of the problem. They will need to:

  • repair the vehicle or have it repaired without charge;
  • exchange it;
  • refund your money. 

You may also have suffered damages from using a defective product. If that is the case, the merchant may also have to compensate you.

Tools offered by the Office

To help you assert your rights, various tools are available to you. You can first contact the Office to check whether you can use PARLe, a quick, free service provided entirely online, to try to settle your dispute with a merchant.

If you cannot have access to PARLe or if this process does not work, you can use our information kit. In it, you will find information that will guide you through:

  • the negotiation process with a merchant or manufacturer;
  • the drafting of a formal notice;
  • the presentation of a claim to the small claims court.

View the Download an information kit on a reasonable length of time for goods page.

To support your claim, you may need the advice of an independent expert, especially if your case is to be heard in court. This expert must be able to estimate whether the vehicle worked for a reasonable lifetime or not, or included a hidden defect. In small claims court, an expert can generally testify in writing using a Statement in lieu of testimony.

Sales or leases without a warranty

The legal warranty applies even if the merchant claims to be selling or leasing a vehicle without a warranty (for example, "as is" or "as seen").

Last update : March 20, 2019

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.