If there is a problem, see whether your car is covered by warranties. If warranties do not apply, see the section How to settle a problem with a merchant.

Writing to the merchant

The Office de la protection du consommateur advises you to inform the merchant about the problem in writing. Write before trying anything else to try to solve the problem. The merchant could, for example, be held liable for the problem and be required to compensate you.

Requesting compensation

All merchants of motor vehicles (cars, motorcycles, snowmobiles, recreational vehicles, and so on) must be licensed. In order to obtain a license, a merchant must provide a deposit. This money can be used to compensate you if the merchant does not comply with their obligations.

You can contact the Office to check whether you are eligible to be compensated.

Manufacturing defect

You can also consider the Canadian Motor Vehicle Arbitration Plan (CAMVAP). The CAMVAP is a "private court" that allows you to settle problems linked to manufacturing defects. The car must have been manufactured in the current year or during the four previous years. For more details, see the Web site of the Canadian Motor Vehicle Arbitration Plan.


Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.