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  • Section dedicated to consumers
    • Information per Good or Service
    • Information per Consumption Topic
    • Get Information About a Merchant
    • Resolve a Problem With a Merchant
    • Indemnisation
  • Section dedicated to merchants
    • Licenses and Certificates Delivered by the Office
    • Information par secteurs de commerce
    • Information par pratiques de commerce
    • Surveillance : respect des lois par les commerçants
  • Sections dedicated to specific clienteles
    • Section pour les parents
    • Section pour les enseignants
    • Section pour les personnes immigrantes
    • Section pour les médias
  • Latest news
    • Toutes les actualités
    • Conseils, avis et mises en garde
    • Communiqués de presse
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    • Nouvelles de l'Office et de ses lois
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  • About the Office
    • The Office
    • Laws and Regulations
    • Enquêtes et autres interventions de l'Office auprès des commerçantsSurveillance : respect des lois par les commerçants
    • Activités d'éducation
    • Publications officielles et autres documents
    • Relations avec les médias
    • Quality of the services provided by the Office: complaints or comments
    • Declaration of services to the public
    • Access to information and privacy
    • Prix de l'Office
    • Parle consommation : Online Tool for Settling Disputes between Consumers and Merchants
    • Infolettre pour nos partenaires
    • L'Associé
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Section dedicated toconsumers

  • Automobiles and Other Vehicles
    • Purchased Automobile
      • Consumer Tips
        • Before Buying a New Vehicle
          • Verify Whether the Merchant Holds a License
          • Assessing Your Needs
          • Considering Additional Costs
          • Think Carefully Before Making a Down Payment
          • Knowing the contract content
          • Evaluating Financing Options
          • Selling Your Old Vehicle Through the Merchant
          • Knowing the Cancellation Terms
        • Before Buying a Used Vehicle From a Dealer
          • Assessing Your Needs
          • Conducting the Necessary Verifications
          • Examining the Vehicle Label
          • Test Driving and Having the Vehicle Inspected
          • Being Aware of Legal Warranties
          • Verifying If the Vehicle Is Free of Debt
          • Evaluating Financing Options
          • Knowing the Contract Content
          • Selling Your Old Vehicle Through the Merchant
          • Knowing the Cancellation Terms
        • Before Buying a Used Vehicle From a Private Vendor
          • Assessing Your Needs
          • Recognizing False Private Vendors
          • Conducting the Necessary Verifications
          • Test Driving and Having the Vehicle Inspected
          • Preparing a Written Contract
          • Verifying If the Vehicle Is Free of Debt
          • Beware of Foreign Vendors on the Internet
      • New Automobile Purchased From a Dealer
        • Damaged Vehicle and Warranties
          • Warranties Provided for by Law
          • Manufacturer or Merchant Warranties
          • Additional Warranty Coverage
          • Warranties on Repairs
          • Warranty Maintenance
        • Cancelling a Contract
        • Payment Difficulties and Financing
        • False Information or Misleading Advertising
        • Delivery of a Vehicle
        • If There Is a Problem
        • Vehicle Repair
      • Used Automobile Purchased From a Dealer
        • Damaged Vehicle and Warranties
          • Warranties Provided for by Law
          • Warranty of Fitness
          • Manufacturer or Merchant Warranties
          • Additional Warranty Coverage
          • Warranties on Repairs
          • Transferable Warranties
          • Warranty Maintenance
        • Cancelling a Contract
        • Payment Difficulties and Financing
        • False Information or Misleading Advertising
        • Delivery of a Vehicle
        • If There Is a Problem
        • Before Buying a Used Vehicle From a Dealer
        • Vehicle Repair
      • Used Automobile Purchased From a Private Vendor
        • Damaged Vehicle and Warranties
        • Warranty Maintenance
        • Discovery of a Hidden Defect
        • Transfer of Ownership and Registration
        • Vehicle Damaged Upon Delivery
        • Vehicle Repair
      • Other Topics Related to Automobiles
        • Vehicle Recalls
        • Gas Prices
        • Winter Tires
        • Liability Insurance
    • Leased Automobile
      • Consumer Tips
        • Verify Whether the Merchant Holds a License
        • Comparing Lease Offers
        • Assessing Your Needs
        • Considering Additional Costs
        • Thinking Carefully Before Making a Down Payment
        • Contents of the Contract
        • Examining the Vehicle Label
        • Conducting the Necessary Verifications
        • Knowing the Cancellation Terms
      • Damaged Vehicle and Warranties
        • Warranties Provided for by Law
        • Warranty of Fitness
        • Manufacturer or Merchant Warranties
        • Additional Warranty Coverage
        • Transferable Warranties
        • Warranties on Repairs
        • Warranty Maintenance
      • Vehicle Repair
      • Cancelling a Contract
      • Difficulties Making Payment
      • Fees Charged When Returning a Leased Vehicle
      • Delivery of a Vehicle
      • False Information and Misleading Advertizing
      • If There Is a Problem
      • Other Topics Related to Automobiles
        • Vehicle Recalls
        • Gas Prices
        • Winter Tires
        • Liability Insurance
    • Vehicle Repair
      • Consumer Tips: Before Having a Vehicle Repaired
        • Knowing Your Rights
        • Getting a Written Evaluation
        • Requesting Replaced Parts
        • Being Aware That an Invoice Is Mandatory
      • In Case of Problems After Repair
        • Vehicle Damaged by the Garage
        • Higher Than Expected Bill
        • Problem Not Resolved After a Repair Was Performed
        • Garage Refusing to Return the Vehicle
    • Selling an Automobile to an Individual
      • Malfunctions and Repairs
      • Warranties
      • Selling Price of a Vehicle
      • Sales Contract
      • Transfer of Ownership and Vehicle Registration
      • Selling a Vehicle Through a Third-party Dealer
Purchased Automobile
  • Purchased Automobile
    • Consumer Tips
      • Before Buying a New Vehicle
        • Verify Whether the Merchant Holds a License
        • Assessing Your Needs
        • Considering Additional Costs
        • Think Carefully Before Making a Down Payment
        • Knowing the contract content
        • Evaluating Financing Options
        • Selling Your Old Vehicle Through the Merchant
        • Knowing the Cancellation Terms
      • Before Buying a Used Vehicle From a Dealer
        • Assessing Your Needs
        • Conducting the Necessary Verifications
        • Examining the Vehicle Label
        • Test Driving and Having the Vehicle Inspected
        • Being Aware of Legal Warranties
        • Verifying If the Vehicle Is Free of Debt
        • Evaluating Financing Options
        • Knowing the Contract Content
        • Selling Your Old Vehicle Through the Merchant
        • Knowing the Cancellation Terms
      • Before Buying a Used Vehicle From a Private Vendor
        • Assessing Your Needs
        • Recognizing False Private Vendors
        • Conducting the Necessary Verifications
        • Test Driving and Having the Vehicle Inspected
        • Preparing a Written Contract
        • Verifying If the Vehicle Is Free of Debt
        • Beware of Foreign Vendors on the Internet
    • New Automobile Purchased From a Dealer
      • Damaged Vehicle and Warranties
        • Warranties Provided for by Law
        • Manufacturer or Merchant Warranties
        • Additional Warranty Coverage
        • Warranties on Repairs
        • Warranty Maintenance
      • Cancelling a Contract
      • Payment Difficulties and Financing
      • False Information or Misleading Advertising
      • Delivery of a Vehicle
      • If There Is a Problem
      • Vehicle Repair
    • Used Automobile Purchased From a Dealer
      • Damaged Vehicle and Warranties
        • Warranties Provided for by Law
        • Warranty of Fitness
        • Manufacturer or Merchant Warranties
        • Additional Warranty Coverage
        • Warranties on Repairs
        • Transferable Warranties
        • Warranty Maintenance
      • Cancelling a Contract
      • Payment Difficulties and Financing
      • False Information or Misleading Advertising
      • Delivery of a Vehicle
      • If There Is a Problem
      • Before Buying a Used Vehicle From a Dealer
      • Vehicle Repair
    • Used Automobile Purchased From a Private Vendor
      • Damaged Vehicle and Warranties
      • Warranty Maintenance
      • Discovery of a Hidden Defect
      • Transfer of Ownership and Registration
      • Vehicle Damaged Upon Delivery
      • Vehicle Repair
    • Other Topics Related to Automobiles
      • Vehicle Recalls
      • Gas Prices
      • Winter Tires
      • Liability Insurance

Purchased AutomobileNew Automobile Purchased From a Dealer

  • Damaged Vehicle and Warranties »
    • Warranties Provided for by Law
    • Manufacturer or Merchant Warranties
    • Additional Warranty Coverage
    • Warranties on Repairs
    • Warranty Maintenance
  • Cancelling a Contract »
  • Payment Difficulties and Financing »
  • False Information or Misleading Advertising »
  • Delivery of a Vehicle »
  • If There Is a Problem »
  • Vehicle Repair »
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