Vehicles purchased or leased from a merchant are often covered by a warranty provided free of charge. In legal terms, this is called a "conventional warranty."

This warranty may be provided by the vehicle manufacturer, and as such is often referred to as the "manufacturer’s warranty." The merchant may also offer this type of warranty.

Warranty details

The length of this warranty varies from one manufacturer or merchant to another. The details regarding items covered and the terms and conditions are most often described in a warranty guide provided to you at the time of the vehicle purchase. Take some time to read it carefully.

How to file a warranty claim

If your vehicle is covered by a warranty provided by a manufacturer or merchant who refuses to honour it, you should first try to reach an agreement with the manufacturer or merchant. The Negotiating with a merchant page provides details on the procedure.

If the negotiation fails, you can send a formal notice to the manufacturer or merchant. The Sending a formal notice page provides details on this subject.

If the manufacturer or merchant fails to respond to the request indicated in your formal notice, you can initiate court proceedings. The small claims court page provides details on the procedure.

Inalterable terms

The merchant selling you a vehicle does not have the right to modify the terms of the manufacturer’s warranty. For example, the merchant cannot deny you repairs that should be covered by the warranty.

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Last update : November 24, 2017

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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.