Merchants who make false or misleading declarations are committing an illegal act. They are required to provide all the information that could influence your decision to purchase a vehicle.
False information
A merchant cannot, for example, lead you to believe that:
- the vehicle warranty covers more than what it does in actual fact;
- the vehicle is more powerful or better performing that it really is.
Hidden information
Although this situation is rare, merchants have been known to conceal information. If you were aware of the information, it could dissuade you from purchasing the vehicle that interests you.
Recourse
If you are a victim of false or misleading declarations, you have recourse against the merchant. See If there is a problem for more details on this subject.
Reporting a merchant
If you find yourself dealing with merchants using prohibited advertising practices, you can contact the Office de la protection du consommateur to report them.
Last update : May 3, 2021
Were you unable to find an answer to your question? Please call us.
The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.
You can reach one of our customer service officers by telephone or in writing using our information request form.