The conditions for cancelling certain types of contracts are provided for in the Consumer Protection Act. Refer to the following pages according to the type of contract you wish to cancel:
Distance purchases or purchases from an itinerant salesperson
- Cancelling a Purchase Made From an Itinerant Salesperson
- How to Cancel an Online Purchase
- How to Cancel a Purchase Made by Phone or by Mail
- Cancelling a Used Car Purchase From a Dealer
- Cancelling a New Car Purchase
- Cancelling a Long-Term Leasing Contract With Purchase Option for an Automobile
Credit and debt settlement
- Cancelling a Contract for a Credit Card or a Line of Credit
- Cancelling an Instalment Sale Contract
- Cancelling a Contract for the Loan of Money
- Cancelling a High-Cost Credit Contract
- Cancelling a Debt Settlement Service Contract
Courses, leisure, health and personal care
- Cancelling a Membership at a Fitness or Weight Management Centre
- Cancelling a Registration for a Series of Courses
- Cancelling a Beauty Treatment Package
- Cancelling a Cell Phone Service Contract
- Cancelling a Residential Phone Service Contract
- Cancelling a Television Service Contract
- Cancelling an Internet Service Contract
- Cancelling a Remote Monitoring Service Contract
- Cancelling a Childcare Services Contract
- Cancelling a Registration at a Day Camp or a Stayover Camp
- Cancelling a Registration With a Dating Agency
- Cancelling a Timeshare Accommodation Contract
Cancelling certain contracts under the Civil Code of Québec
Do you want to terminate a membership at a fitness or weight management centre after exceeding the deadline provided for in the Consumer Protection Act? Or is the contract you want to terminate a business or service contract for which the Act does not provide a termination deadline (e.g., home renovation, snow removal, lawn care, landscaping, etc.)?
The Civil Code of Québec grants you the right to terminate the contract, even if the service delivery or the work is already in progress. However, before contacting the merchant, the Office suggests you check articles 2125 and 2129 of the Civil Code. Among other options, you can contact a legal advisor or a legal support organization.
Last update : April 20, 2023
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.