You can cancel a course registration at any time. However, you will be required to pay a penalty fee if the course has already started. Whether you have concluded your contract in person, by phone or online, the same rules apply.
Cancelling before the course begins
If you cancel your registration before a course starts, the merchant cannot claim fees or compensation.
Cancelling after the course has begun
If the course has started, you will be required to pay the following amounts:
- the cost of classes already taken; and
- a penalty provided for by the law. This penalty corresponds to the lowest of the following amounts: $50 or 10% of the cost of the classes that have not been taken.
For example: you registered for a series of 10 karate classes for. You decide to cancel your registration after attending 2 classes. If the total cost of the course was $250, you must pay $50 for the 2 classes you attended. You will also be required to pay a $20 penalty, which corresponds to 10% of the cost of the remaining classes.
How to cancel a course registration
To cancel your registration, you must fill out and send the cancellation form enclosed with the contract or another written notice to the merchant.
We recommend that you send the document via registered mail. The contract is cancelled from the moment the form or notice is sent.
From the postmark date, the merchant has 10 days to issue a refund, if applicable.
Cancelling a purchase made from a group purchasing website
If you purchased a prepaid card or a voucher that can be redeemed for a course on a group purchasing website, you can cancel the purchase if you paid by credit card when the merchant that manages the website does not respect its obligations. The Exchanges and refunds page provides further information on conditions and deadlines provided by law.
Cancellation terms for the purchase of material or equipment
If you purchased material or equipment from the merchant for a total value of more than $100, you can cancel the purchase contract. You must proceed, based on the option that provides you with the most time, within 10 days of either of the following dates:
- delivery of the material or equipment;
- the start of the course.
To cancel your purchase, you have 2 options:
- return the items to the merchant;
- send the cancellation form enclosed with the purchase contract or another written notice to the merchant. It such a case, you must return the items to the merchant within 10 days after sending the form or notice.
If you are cancelling your course registration, you can cancel the material or equipment purchase contract at the same time. You simply have to return the items to the merchant within 10 days after cancelling your registration. The items, however, must have been in your possession for fewer than 2 months or less than one-third of the total duration of the course, whichever period is the shortest.
If the items are damaged by your fault, the merchant may refuse to cancel the contract.
From the moment the contract is cancelled, the merchant has 10 days to reimburse you. The merchant is also responsible for any fees incurred to return the material or equipment.
Last update : October 29, 2020
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The information contained on this page is presented in simple terms to make it easier to understand. It does not replace the texts of the laws and regulations.