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Office de la protection du consommateur
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Section dedicated to
consumers
Information per Good or Service
Information per Consumption Topic
Get Information About a Merchant
Resolve a Problem With a Merchant
Indemnisation
Section dedicated to
merchants
Licenses and Certificates Delivered by the Office
Information par secteurs de commerce
Information par pratiques de commerce
Surveillance : respect des lois par les commerçants
Sections dedicated to
other clienteles
Section pour les
parents
Section pour les
enseignants
Section pour les
médias
Latest news
Toutes les actualités
Conseils, avis et mises en garde
Communiqués de presse
Poursuites et condamnations
Fermetures et faillites de commerces
Nouvelles de l'Office et de ses lois
RSS Feed
About the Office
The Office
Laws and Regulations
Enquêtes et autres interventions de l'Office auprès des commerçants
Surveillance : respect des lois par les commerçants
Activités d'éducation
Publications officielles et autres documents
Relations avec les médias
Quality of the services provided by the Office: complaints or comments
Declaration of services to the public
Access to information and privacy
Prix de l'Office
PARLe: The Platform to Assist in the Resolution of Litigation Electronically
L'Associé
Sitemap
Accessibility
Privacy Policy
Access to information
Section dedicated to
consumers
Courses, Leisure Activities and Dating Agencies
Courses
Consumer Tips: Before Registering
Knowing the Contract Content
Knowing the Rules for Registering Online or by Phone - Courses
Knowing the terms of payment
Knowing Where to Buy the Necessary Equipment
Knowing the Cancellation Terms
Which Courses Are Covered by the Law?
Cancelling a Course Registration
False Information and Misleading Advertising
Penalty for Absence
Business Closure
Declined Gift Card or Voucher
Fitness and Weight Management Centres
Consumer Tips : Before Subscribing
Verify Whether the Centre Has a Permit
Knowing the Contract Content
Knowing the Terms of Payment
Knowing the Rules for Registering Online or by Phone
Knowing Where to Buy the Necessary Equipment
Knowing the Cancellation Terms
What Is a Fitness or Weight-management Centre?
Cancelling a Membership
Renewing a Membership
Personal Trainer Services
False Information and Misleading Advertising
Closing of a Fitness Centre
Declined Gift Card or Voucher
Event Tickets
Consumer Tips: Before Buying Online or by Phone
Buying Tickets from a Reseller
Advertised Price Different From Paid Price
Cancelling a Ticket Purchase
Games and Toys
Consumer Tips: Before Buying Games and Toys
Warranties and Damaged Items
Warranties Provided by the Law
Merchant or Manufacturer Warranty
Out of Stock Sale Games and Toys
Pricing Problems
Purchases Made Online or by Phone
Exchanges or Refunds
Other Topics Related to Games and Toys
Declined Gift or Prepaid Card
Rebate Announced After Purchase
Recalls and Health Canada Warnings
Books, Music and Films
Out of Stock Sale Books, Music and Films
Pricing Problems
Purchases Made Online or by Phone
Exchanges or Refunds
Other Topics Related to Books, Music and Films
Purchase of an Item for Educational Purposes
Declined Gift or Prepaid Card
Rebate Announced After Purchase
Subscription to a Magazine or a Newspaper
E-book Readers
Digital Purchases
Sporting Items
Warranties and Damaged Sporting Items
Warranties Provided by the Law
Merchant or Manufacturer Warranty
Additional Warranty
Pricing Error at the Register
Exchanges or Refunds
Misleading Advertising or False Information
Purchases Made Online or by Phone
Other Topics Related to Sporting Items
Purchase of an Item for Educational Purposes
Declined Gift or Prepaid Card
Rebate Announced After Purchase
Dating Agencies
Consumer Tips: Before Registering
Knowing the Online or Telephone Registration Rules
Knowing What Must Be Included in the Contract
Knowing the Terms of Payment
Knowing the Cancellation Terms
Cancelling a Registration With a Dating Agency
False Information and Misleading Advertising
Dating Agency Closure
Courses
Driving, dance, music, personal development courses, etc.
Courses
Consumer Tips: Before Registering
Knowing the Contract Content
Knowing the Rules for Registering Online or by Phone - Courses
Knowing the terms of payment
Knowing Where to Buy the Necessary Equipment
Knowing the Cancellation Terms
Which Courses Are Covered by the Law?
Cancelling a Course Registration
False Information and Misleading Advertising
Penalty for Absence
Business Closure
Declined Gift Card or Voucher
Courses
Consumer Tips: Before Registering
Knowing the Contract Content
»
Knowing the Rules for Registering Online or by Phone - Courses
»
Knowing the terms of payment
»
Knowing Where to Buy the Necessary Equipment
»
Knowing the Cancellation Terms
»
