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  • Section dedicated to consumers
  • Section dedicated to merchants
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Section dedicated toconsumers

  • Courses, leisure activities and dating agencies
    • Courses
      • Shopping advice : before registering
        • Knowing the contract content
        • Knowing the rules for registering online or by phone
        • Knowing the terms of payment
        • Knowing where to buy the necessary equipment
        • Knowing the cancellation terms
      • Which courses are covered by the law?
      • Cancelling a course registration
      • False information and misleading advertising
        • All-inclusive price
        • Non-compliance with what was said or advertised
      • Penalty for absence
      • Business closure
      • Declined gift card or voucher
    • Fitness and weight management centres
      • Shopping advice : before subscribing
        • Verify whether the centre has a permit
        • Knowing the contract content
        • Knowing the terms of payment
        • Knowing the rules for registering online or by phone
        • Knowing where to buy the necessary equipment
        • Knowing the cancellation terms
      • What is a fitness or weight-management centre?
      • Cancelling a membership
      • Renewing a membership
      • Personal trainer services
      • False information and misleading advertising
        • All-inclusive price
        • Non-compliance with what was said or advertised
      • Closing of a fitness centre
      • Declined gift card or voucher
    • Event tickets
      • Before buying online or by phone
      • Buying tickets from a reseller
      • Advertised price different from paid price
      • Cancelling a ticket purchase
    • Games and toys
      • Before buying games and toys
      • Warranties and damaged items
        • Warranties provided by the law
        • Merchant or manufacturer warranty
      • Out of stock sale games and toys
      • Pricing problems
        • Pricing error at the register
        • Display of prices
      • Purchases made online or by phone
        • Delivery problems
        • Cancelling a purchase
      • Exchanges or refunds
      • Other topics related to games and toys
        • Declined gift or prepaid card
        • Rebate announced after purchase
        • Recalls and Health Canada warnings
    • Books, music and films
      • Out of stock sale books, music and films
      • Pricing problems
        • Pricing error at the register
        • Display of prices
      • Purchases made online or by phone
        • Delivery problems
        • Cancelling a purchase
      • Exchanges or refunds
      • Other topics related to books, music and films
        • Purchase of an item for educational purposes
        • Declined gift or prepaid card
        • Rebate announced after purchase
        • Subscription to a magazine or a newspaper
        • e-Book readers
        • Digital purchases
    • Sporting items
      • Warranties and damaged sporting items
        • Warranties provided by the law
        • Merchant or manufacturer warranty
        • Additional warranty
      • Pricing error at the register
      • Exchanges or refunds
      • Misleading advertising or false information
        • Non-compliance with what was said or advertised
        • Out of stock sale sporting items
      • Purchases made online or by phone
        • Delivery problems
        • Cancelling a purchase
      • Other topics related to sporting items
        • Purchase of an item for educational purposes
        • Declined gift or prepaid card
        • Rebate announced after purchase
    • Dating agencies
      • Shopping advice : before registering
        • Knowing the online or telephone registration rules
        • Knowing what must be included in the contract
        • Knowing the terms of payment
        • Knowing the cancellation terms
      • Cancelling a registration with a dating agency
      • False information and misleading advertising
        • All-inclusive pricing
        • Non-compliance with what was stated or advertised
      • Dating agency closure
CoursesDriving, dance, music, personal development courses, etc.
  • Courses
    • Shopping advice : before registering
      • Knowing the contract content
      • Knowing the rules for registering online or by phone
      • Knowing the terms of payment
      • Knowing where to buy the necessary equipment
      • Knowing the cancellation terms
    • Which courses are covered by the law?
    • Cancelling a course registration
    • False information and misleading advertising
      • All-inclusive price
      • Non-compliance with what was said or advertised
    • Penalty for absence
    • Business closure
    • Declined gift card or voucher

CoursesShopping advice : before registering

  • Knowing the contract content »
  • Knowing the rules for registering online or by phone »
  • Knowing the terms of payment »
  • Knowing where to buy the necessary equipment »
  • Knowing the cancellation terms »

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