If you are shopping for tickets online (on a website, using an app, etc.), whenever you access a resale platform, a notice must appear informing you:

• that it is a resale platform;
• that tickets may be available at a lower price from the seller authorized by the event’s producer (the official ticket office).

When a platform offers tickets for both sale and resale, the notice must inform you that certain tickets available on the platform are up for resale.

Before making a purchase, the merchant must explicitly provide you with all of the required information. This information must be presented in a manner that is clear and easy to understand. If the information is provided in writing, such as on a website, you must also be able to easily save and print it.

Information to obtain before purchasing tickets

The merchant is required to provide you with certain information before the purchase, including:

• the name, address, telephone number and, if applicable, the fax number and email address of the company;
• a detailed description of what the ticket entitles its holder to;
• the total cost, including the cost of the ticket, related fees and taxes;
• the payment terms;
• the currency used to pay for the transaction if not in Canadian dollars (Euros, US dollars, etc.);
• the delivery time or date and, if applicable, the delivery method and the name of the carrier;
• the cancellation, return, exchange and refund policy, if applicable.

Tickets up for resale: additional mandatory information

The resale of event tickets is prohibited unless additional information is explicitly brought to your attention. Among other things, the merchant must indicate:

• that the ticket is up for resale;
• the name of the official ticket office;
• the possibility that tickets may be available from that ticket office;
• the price listed by the ticket office;
• the maximum resale price authorized by the event producer (if the ticket is being resold at a higher price than at the official ticket office);
• the place or seat the ticket entitles its holder to occupy (unless no such place has been determined);
• the name of the ticket’s most recent owner.

In addition, the merchant must clearly provide you with a breakdown of the amounts that make up the total price of the ticket, including:

• the value of the ticket when it was issued;
• the nature of all fees charged.

Lastly, the merchant must inform you that you will be refunded if you find yourself in any of the following situations:

• the ticket grants admission to a show or an event that is cancelled;
• the ticket does not grant you admission to the show or the event;
• the show or the event to which the ticket grants admission, the place or seat it allows you to occupy, or the value of the ticket does not correspond to what was said, written, advertised or claimed during the resale.

Option to accept, modify or refuse an offer

Before completing the purchase, merchants must provide the option to accept, modify or refuse their offer. Read the summary of your order carefully before confirming your purchase.

Written contract

When you accept the offer, the merchant must provide you with a copy of the contract within 15 days of the purchase. You must be able to print and save this contract to consult it as needed.